> ## Documentation Index > Fetch the complete documentation index at: https://docs.b2bsignals.ai/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fix common B2B Signals problems: people skipped from a campaign, nothing sending, a paused sender, no new people, and missing notifications. Find what you're seeing, then follow the fix. Most problems show their reason in the app, so check the banner or status line first. ## Someone isn't getting messages Work through these in order. **1. Are they in a campaign?** Open the person. If they're in **People** › **To review**, they're waiting for you: mark them **Good fit**. If they're in **People** › **Ready**, no campaign has taken them: click **Add to campaign**. See [How it works](https://docs.b2bsignals.ai/getting-started/how-it-works.md#good-fit-and-campaigns). **2. Are they waiting for their day?** Joining a campaign doesn't mean the first message goes out right away. Check [Upcoming sends](https://docs.b2bsignals.ai/campaigns/upcoming-sends.md). **3. Is a message waiting for you?** Check **To approve** in [Approvals](https://docs.b2bsignals.ai/campaigns/approvals.md), and [Manual sends](https://docs.b2bsignals.ai/campaigns/manual-sends.md) if the sender has no connected LinkedIn. **4. Is the campaign running?** Open the campaign. A draft sends nothing, and a paused campaign says why it paused. See [Safety pauses](https://docs.b2bsignals.ai/campaigns/safety-pauses.md). **5. Is the sender working?** Go to **Settings** › **Senders** and read its status. See [Connect LinkedIn](https://docs.b2bsignals.ai/settings/connect-linkedin.md#what-each-status-means). **6. Does your plan include sending?** Sending is off on Free, while a paid plan's payment is failing, and when a plan was canceled. See [Plans](https://docs.b2bsignals.ai/getting-started/plans.md). ## Why someone was skipped When you add people or launch a campaign, we check everyone first. Click **why?** next to "will be skipped" to see each reason. The most common ones: | You see | What to do | | - | - | | **In another campaign** | A person is in one running campaign at a time. Wait, or remove them from the other campaign | | **Waiting for your review** | Mark them **Good fit**, or turn review off for their source | | **On Do not contact** | Change it under **Settings** › **Do not contact** if that's wrong | | **Already connected on LinkedIn** | Use a campaign without an invite step | For every reason and what it means, see [Why someone is skipped](https://docs.b2bsignals.ai/campaigns/add-people.md#why-someone-is-skipped). ## Why a message wasn't approved If you approve several at once, some can be refused. The app tells you why. | Reason | What to do | | - | - | | Their name changed after this was written | Open it and check how it starts | | We couldn't identify the person | Add a name first | | The text was written without AI | Write it again, or edit it first | | The text is longer than the step's limit | Shorten it | | It was already handled | Nothing. It's done. | | It's no longer there | Nothing. It's gone. | ## Campaigns > [accordion] I can't launch my campaign > > The launch dialog lists what's missing under "Not ready yet", with a **Fix it** link for each. The most common is "No sender is connected. Add one to send from." On Free, sending is off, so choose a plan first. > [accordion] A campaign paused for few accepted invites > > A campaign pauses when too few people accept its invites, because LinkedIn can limit the sender's account when most people ignore invites. By default this applies below 15% once at least 50 invites have gone out. > > Home and the campaign page show the real numbers. Before you resume, check who you're inviting and your note. To carry on as it is, click **Resume anyway**. That turns the check off for this campaign until you click **Turn it back on**. See [Safety pauses](https://docs.b2bsignals.ai/campaigns/safety-pauses.md). > > ![Paused automatically banner with the accepted-invite numbers and Resume anyway](https://mintcdn.com/b2-b-signals-llc/u5yYe4FZtFc5vtD_/images/campaigns/paused-automatically.png?fit=max\&auto=format\&n=u5yYe4FZtFc5vtD_\&q=85\&s=925c6e9a862f10e8a3132cf66040a4d2) > > The campaign's Overview after an automatic pause. > [accordion] Nothing to do by hand > > **Manual sends** is empty when no sender is working without a connected LinkedIn, or when no step is due yet. Messages show up when their day comes. ## Senders > [accordion] Needs reconnect > > The sign-in expired. Nothing sends until you click **Reconnect** and sign in again. Campaigns that use the sender wait, and nothing is lost. > [accordion] Paused on its own > > We stopped it, and the status shows the reason. If LinkedIn restricted the account or it stayed offline too long, sort out the account first, then click **Resume sending**. See [Connect LinkedIn](https://docs.b2bsignals.ai/settings/connect-linkedin.md#after-linkedin-restricts-your-account). > [accordion] Resting > > LinkedIn asked for a break. Invites wait until the time shown, and other steps carry on. You don't need to do anything. > [accordion] Replies aren't showing up > > Open the sender. If it says "No news from this sender", click **Repair connection**. Nothing is sent and no campaign stops. If LinkedIn conversations outside campaigns are missing, check **Inbox shows**. > [accordion] Sending less than I expected > > A new sender is warming up for about two weeks. Limits apply per day and only in sending hours. If the account is also connected in another workspace, its daily limits are shared. ## No new people > [accordion] Radar isn't set up for this workspace yet > > Owners and admins can click **Set up Radar**. Everyone else needs to ask one of them. If it gives a reason such as a payment issue, follow the link it shows. See [Set up Radar](https://docs.b2bsignals.ai/sources/radar-setup.md). > [accordion] Your Radar starts tomorrow > > We start a limited number of new Radars each day. Yours is in line and starts on its own. Paying workspaces start at once. > [accordion] The first search hasn't started > > A first search can wait for set hours. The Radar page says when it starts. If it didn't finish, Radar searches again on its next search day. > [accordion] Radar searched and found no matches > > Your brief may be too narrow. Try more job titles or more places, or remove something under **Leave out**. See [Set up Radar](https://docs.b2bsignals.ai/sources/radar-setup.md). > [accordion] New people are paused > > You reached your plan's limit. Nothing is deleted. See [If you reach your limit](https://docs.b2bsignals.ai/settings/billing.md#if-you-reach-your-limit). > [accordion] I only see a few people each week > > That's the Free plan: up to 5 shown a week, with the rest waiting until you choose Software. ## Signing in and invites > [accordion] That sign-in link didn't work here > > A link works only for a short while and only once. Send a new one and click the newest link. It works on any device, but opening it in the browser where you asked for it lets that tab continue on its own. If you already used the link somewhere else, sign in at [app.b2bsignals.ai/login](https://app.b2bsignals.ai/login). > [accordion] Please wait before requesting another > > You asked for a new link too soon. Wait for the time shown and try again. > [accordion] Incorrect email or password > > If you signed up with a link or Google, you may not have a password. Click **Email me a login link instead**, or **Forgot password?** to set one. > [accordion] You saved a workspace from onboarding today already > > You can save one workspace from sign-up a day and three in total. Try again tomorrow. > [accordion] This invite has expired > > Invite links work for 7 days. Ask for a new one. An owner or admin can click **Resend** in **Settings** › **Team**. > [accordion] This invite has already been used > > Open B2B Signals and switch workspace there. > [accordion] This workspace has no free seats > > Change your plan under **Billing & usage**, or remove someone first. ## Notifications > [accordion] My digest didn't arrive > > Check these in order: > > 1. It only goes out on weekdays. > 2. We don't send it when there's nothing to say. > 3. It uses your time zone, which is UTC until you pick one. > 4. **Pause the digest** may be on, or **All email from this workspace** may be off. > > See [Notifications](https://docs.b2bsignals.ai/settings/notifications.md). > [accordion] I didn't get told about a reply > > Reply alerts go to the sender's owner, through **Right away**. Replies never appear in the bell. > [accordion] I wasn't told a campaign paused > > **A campaign pauses on its own** is off by default under **Right away**. Turn it on to be alerted straight away. ## Billing and limits > [accordion] Only the workspace owner can change billing > > Only the owner can choose a plan, manage billing and see invoices. See who that is under **Settings** › **Team**. > [accordion] Payment issue > > Sending is on hold until the payment goes through. The owner can update the card in **Settings** › **Billing & usage** › **Manage billing**. See [Billing](https://docs.b2bsignals.ai/settings/billing.md). > > This only shows on a paid plan. If **Billing & usage** says **Plan canceled**, there is no payment to fix: choose a plan to start sending again. > [accordion] I paid but the plan hasn't changed > > It updates in about a minute. Reload the page after that. > [accordion] Why can't I connect a sender? > > "Senders are not in your plan" means you're on Free. Connecting needs Software or higher. ## Related > [card] [FAQ](https://docs.b2bsignals.ai/help/faq.md) > > Short answers to common questions. > [card] [Safety pauses](https://docs.b2bsignals.ai/campaigns/safety-pauses.md) > > Every way sending can stop on its own. > [card] [Stages](https://docs.b2bsignals.ai/people/stages.md) > > What each stage means. > [card] [Glossary](https://docs.b2bsignals.ai/help/glossary.md) > > What each term means. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.