> ## Documentation Index > Fetch the complete documentation index at: https://docs.b2bsignals.ai/llms.txt > Use this file to discover all available pages before exploring further. # Do not contact > Block people and companies from outreach, protect your own team, and see exactly what each one blocks: enrollment, drafts, sends and replies. Use these protections to make sure certain people never hear from you. There are three, and each one blocks something different. | Protection | Use it for | Where you set it | | - | - | - | | Do not contact: people | One person who asked you to stop, or who you must not write to. | The person's **⋯** menu, or **Settings**, **Do not contact** | | Do not contact: companies and domains | Customers, open deals, competitors, anyone at a given company. | **Settings**, **Do not contact** | | Own-team protection | Your own company, your teammates, partners and investors. | Workspace settings, plus your connected LinkedIn accounts | [Not a fit](https://docs.b2bsignals.ai/people/review.md#not-a-fit) is different again. It is a decision about one person's fit, it stops their campaigns, and **Recover** undoes it. ## What each one blocks | Action | Person on the list | Company or domain on the list | Own team | | - | - | - | - | | Adding to a campaign | Skipped: **On Do not contact** | Skipped: **Their company is on Do not contact** | Skipped: **On your own team** | | Steps already running | Stop before the next send | Stop before the next draft or send | Not stopped. See below. | | Drafts for a campaign step | No send follows. Running steps stop. | The step stops before drafting, and nothing reaches Approvals | Not blocked once running | | A message waiting in Manual sends | Doesn't reach Manual sends, and marking one as sent is refused | Stopped before it reaches Manual sends | Not blocked once running | | Replying in Inbox | Refused, including saved drafts, except reason **Replied** | Refused, including saved drafts | Own-team people don't show in Inbox | | Automatic replies | Dropped | Dropped | No separate check | | Liking a post | Refused | Refused | Allowed | Nobody on a company or person list gets a message from any campaign or sender. Sources also don't add new people at a company on the list. Messages that already went out can't be taken back. ### The Replied reason We add people with the reason **Replied** when they answer a campaign. It stops their remaining campaign messages. It doesn't stop you replying in Inbox or engaging with their posts. All other reasons block replies as well. ## Add one person **1. Open the person** Open them in **People** and choose **Do not contact** in the **⋯** menu. **2. Confirm** No campaign will write to them again, and any running steps stop. You see **On Do not contact** on their panel and page. The list works by LinkedIn link. If a person has none, you see **No LinkedIn link on this person** and the button is greyed out. If you know their profile, add it in Settings. Otherwise add their company. A person on the list has no **Add to campaign** button. ## Add people, companies or domains in Settings Open **Settings**, then **Do not contact**. It has the tabs **People**, **Companies** and **Domains**. **1. Choose Add** Choose **Add** for one entry, or **Import CSV** for many, up to 5,000 rows and 2 MB per file. **2. Say what you are adding** * **Person:** paste their **LinkedIn profile**, such as linkedin.com/in/jane-doe. * **Company:** give a **Company name**, a **Domain**, or both. * **Domain:** everyone at that domain is left alone, including subdomains. **3. Say why** Pick a reason under **Why**, then choose **Add**. > [!TIP] > > Give a company's domain as well as its name when you know it. A person's **On Do not contact** mark reads their company domain, so a name alone may not show on their row. To upload customers and open deals, use **Upload** on the **Customers** row. We then never message them or look for people there. ### Who can do what | Action | Who | | - | - | | See the list and add people | Everyone in the workspace | | Add or remove companies and domains | Owners and admins | | Change the customer list | Owners and admins | | Remove an entry | Owners and admins | Do not contact works together with campaigns, so it needs a paid plan (Software or Custom). See [Plans](https://docs.b2bsignals.ai/getting-started/plans.md). ## People we add for you The **Added for you** row covers people who say they aren't interested or ask you to stop. We also add their colleagues once someone at the company replies. This always applies. To let us message someone again, remove them from the list. ## Remove someone from the list Open **Settings**, then **Do not contact**. Find the entry, and choose **Remove** in its **⋯** menu. You get an **Undo** right after. > [!WARNING] > > If a person asked you to stop, removing them lets your campaigns message them again. Only do this if they told you it's fine. Removing doesn't restart anything that stopped. To contact them again, add them to a campaign. ## Own-team protection We don't start outreach to your own people. Someone counts as your own team when any of these match: * Their company domain matches your **Company domain**. If you haven't set one, we use the domain of the workspace owner's login email, unless it's a free webmail address. * Their company domain matches one of your **Team domains**, such as a partner or investor. * Their LinkedIn profile is one of your workspace's connected LinkedIn accounts. Set both domains in your workspace settings. See [Workspace and team](https://docs.b2bsignals.ai/settings/workspace-and-team.md). This is separate from the Do not contact list. Own-team people are skipped when added to a campaign, and they don't show in Inbox, Home or Reports. > [!WARNING] > > This check runs when someone joins a campaign. If you add a domain while someone from it is already in a running campaign, those steps carry on. Use [Remove from campaign](https://docs.b2bsignals.ai/people/enrich-and-export.md#remove-from-a-campaign), or put them on Do not contact. Liking or commenting on a teammate's post is allowed. ## Common questions > [accordion] Someone was skipped and I don't know why > > The **Add to a campaign** dialog lists every reason under **why?**. **On Do not contact**, **Their company is on Do not contact** and **On your own team** come from this page. See the rest in [Add people to a campaign](https://docs.b2bsignals.ai/campaigns/add-people.md). > [accordion] Does adding someone delete them? > > No. They stay in People with their history, and their stage doesn't change. Their panel and page show **On Do not contact**. > [accordion] Why can't I reply to someone in Inbox? > > They or their company are on Do not contact. Remove the entry first if you're sure you should reply. Inbox refuses both new replies and saved drafts. ## Related > [card] [Review people](https://docs.b2bsignals.ai/people/review.md) > > Not a fit and Recover. > [card] [Add people to a campaign](https://docs.b2bsignals.ai/campaigns/add-people.md) > > Why someone gets skipped. > [card] [Workspace and team](https://docs.b2bsignals.ai/settings/workspace-and-team.md) > > Set your company and team domains. > [card] [Inbox](https://docs.b2bsignals.ai/workspace/inbox.md) > > Replies and what can block them. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.