Troubleshooting

Fix common B2B Signals problems: people skipped from a campaign, nothing sending, a paused sender, no new people, and missing notifications.

Find what you’re seeing, then follow the fix. Most problems show their reason in the app, so check the banner or status line first.

Someone isn’t getting messages

Work through these in order.

1. Are they in a campaign?

   Open the person. If they’re in People › To review, they’re waiting for you: mark them Good fit. If they’re in People › Ready, no campaign has taken them: click Add to campaign. See How it works.

2. Are they waiting for their day?

   Joining a campaign doesn’t mean the first message goes out right away. Check Upcoming sends.

3. Is a message waiting for you?

   Check To approve in Approvals, and Manual sends if the sender has no connected LinkedIn.

4. Is the campaign running?

   Open the campaign. A draft sends nothing, and a paused campaign says why it paused. See Safety pauses.

5. Is the sender working?

   Go to Settings › Senders and read its status. See Connect LinkedIn.

6. Does your plan include sending?

   Sending is off on Free, while a paid plan’s payment is failing, and when a plan was canceled. See Plans.

Why someone was skipped

When you add people or launch a campaign, we check everyone first. Click why? next to “will be skipped” to see each reason. The most common ones:

You see	What to do
In another campaign	A person is in one running campaign at a time. Wait, or remove them from the other campaign
Waiting for your review	Mark them Good fit, or turn review off for their source
On Do not contact	Change it under Settings › Do not contact if that’s wrong
Already connected on LinkedIn	Use a campaign without an invite step

For every reason and what it means, see Why someone is skipped.

Why a message wasn’t approved

If you approve several at once, some can be refused. The app tells you why.

Reason	What to do
Their name changed after this was written	Open it and check how it starts
We couldn’t identify the person	Add a name first
The text was written without AI	Write it again, or edit it first
The text is longer than the step’s limit	Shorten it
It was already handled	Nothing. It’s done.
It’s no longer there	Nothing. It’s gone.

Campaigns

I can't launch my campaign

The launch dialog lists what’s missing under “Not ready yet”, with a Fix it link for each. The most common is “No sender is connected. Add one to send from.” On Free, sending is off, so choose a plan first.

A campaign paused for few accepted invites

A campaign pauses when too few people accept its invites, because LinkedIn can limit the sender’s account when most people ignore invites. By default this applies below 15% once at least 50 invites have gone out.

Home and the campaign page show the real numbers. Before you resume, check who you’re inviting and your note. To carry on as it is, click Resume anyway. That turns the check off for this campaign until you click Turn it back on. See Safety pauses.

The campaign's Overview after an automatic pause.

Nothing to do by hand

Manual sends is empty when no sender is working without a connected LinkedIn, or when no step is due yet. Messages show up when their day comes.

Senders

Needs reconnect

The sign-in expired. Nothing sends until you click Reconnect and sign in again. Campaigns that use the sender wait, and nothing is lost.

Paused on its own

We stopped it, and the status shows the reason. If LinkedIn restricted the account or it stayed offline too long, sort out the account first, then click Resume sending. See Connect LinkedIn.

Resting

LinkedIn asked for a break. Invites wait until the time shown, and other steps carry on. You don’t need to do anything.

Replies aren't showing up

Open the sender. If it says “No news from this sender”, click Repair connection. Nothing is sent and no campaign stops. If LinkedIn conversations outside campaigns are missing, check Inbox shows.

Sending less than I expected

A new sender is warming up for about two weeks. Limits apply per day and only in sending hours. If the account is also connected in another workspace, its daily limits are shared.

No new people

Radar isn't set up for this workspace yet

Owners and admins can click Set up Radar. Everyone else needs to ask one of them. If it gives a reason such as a payment issue, follow the link it shows. See Set up Radar.

Your Radar starts tomorrow

We start a limited number of new Radars each day. Yours is in line and starts on its own. Paying workspaces start at once.

The first search hasn't started

A first search can wait for set hours. The Radar page says when it starts. If it didn’t finish, Radar searches again on its next search day.

Radar searched and found no matches

Your brief may be too narrow. Try more job titles or more places, or remove something under Leave out. See Set up Radar.

New people are paused

You reached your plan’s limit. Nothing is deleted. See If you reach your limit.

I only see a few people each week

That’s the Free plan: up to 5 shown a week, with the rest waiting until you choose Software.

Signing in and invites

That sign-in link didn't work here

A link works only for a short while and only once. Send a new one and click the newest link. It works on any device, but opening it in the browser where you asked for it lets that tab continue on its own. If you already used the link somewhere else, sign in at app.b2bsignals.ai/login.

Please wait before requesting another

You asked for a new link too soon. Wait for the time shown and try again.

Incorrect email or password

If you signed up with a link or Google, you may not have a password. Click Email me a login link instead, or Forgot password? to set one.

You saved a workspace from onboarding today already

You can save one workspace from sign-up a day and three in total. Try again tomorrow.

This invite has expired

Invite links work for 7 days. Ask for a new one. An owner or admin can click Resend in Settings › Team.

This invite has already been used

Open B2B Signals and switch workspace there.

This workspace has no free seats

Change your plan under Billing & usage, or remove someone first.

Notifications

My digest didn't arrive

Check these in order:

1. It only goes out on weekdays.
2. We don’t send it when there’s nothing to say.
3. It uses your time zone, which is UTC until you pick one.
4. Pause the digest may be on, or All email from this workspace may be off.

See Notifications.

I didn't get told about a reply

Reply alerts go to the sender’s owner, through Right away. Replies never appear in the bell.

I wasn't told a campaign paused

A campaign pauses on its own is off by default under Right away. Turn it on to be alerted straight away.

Billing and limits

Only the workspace owner can change billing

Only the owner can choose a plan, manage billing and see invoices. See who that is under Settings › Team.

Payment issue

Sending is on hold until the payment goes through. The owner can update the card in Settings › Billing & usage › Manage billing. See Billing.

This only shows on a paid plan. If Billing & usage says Plan canceled, there is no payment to fix: choose a plan to start sending again.

I paid but the plan hasn't changed

It updates in about a minute. Reload the page after that.

Why can't I connect a sender?

“Senders are not in your plan” means you’re on Free. Connecting needs Software or higher.

Related

FAQ

Short answers to common questions.

Safety pauses

Every way sending can stop on its own.

Stages

What each stage means.

Glossary

What each term means.